guarantee
100% Satisfaction Guarantee

We are committed to providing superior products and service to our customers. If you are not completely satisfied, please send an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 00 44 20 3287 7600. If you find that you are missing a product from your order, a product is damaged or unsatisfactory, please contact us for immediate attention and we will do our best to rectify the situation. Your satisfaction is important to us.

 

Returns

The buyer is a physical person older than 18 years or a legal entity, who buyes products as

a consumer.

The buyer consumer is a physical person, who in concluding and performing the contract does not act

within the scope of his business, employment or occupation. Buyer consumer must be older than 18

years.

Withdrawal from contract

1. Withdrawal from contract is govern in compliance to Act No. 102/2014 about

protection of consumer´s rights when selling the goods or services by distance or off-

premises contract, as amended.

2. The consumer has a right to withdraw from contract without giving any reason within

14 days from delivering the goods.

3. The consumer has a right to withdraw from contract even before the period for

withdrawal from contract starts to move on.

4. The consumer hasn´t right to withdraw from contract, subject to which is supply of

sealed goods which are not suitable fro return due to health protection or hygiene

reasons and were unsealed after delivery in comliance to § 6 letter d) Act No.

102/2014.

5. The consumer shall inform the seller of his decition to withdraw from contract  by

letter send to ND21 s.r.o., Esterházyovcov 32/3192, Galanta 924 01, Slovakia, and e-

mail to This email address is being protected from spambots. You need JavaScript enabled to view it. . The consumer may also use the next form: FORM

6. The consumer shall have exercised his right of withdrawal within the withdrawal

period if the communication concerning the exercise of the right of withdrawal is sent

by the consumer before that period has expired.

7. Unless the seller has offered to collect the goods himself, the consumer shall send

back the goods without undue delay and in any event no later than 14 days from the

day on which he has communicated his decision to withdraw from the contract to the

seller. The deadline shall be met if the consumer sends back the goods before the

period of 14 days has expired. The consumer shall send back the goods to the seller´s

address: ND21 s.r.o., Esterházyovcov 32/3192, Galanta 924 01, Slovakia

8. The consumer may send back the goods, that is not damaged, destroyed or otherwise

worn out, because of the treatment beyond the handling of the goods other than what

is necessary to establish the nature, characteristics and functioning of the goods. The

consumer shall be liable for any diminished value of the goods resulting from the

handling of the goods other than what is necessary to establish the nature,

characteristics and functioning of the goods.

9. The seller shall reimburse all payments received from consumer, including, if

applicable, the costs of delivery and other costs and fees without undue delay and in

any event not later than 14 days from the day on which he is informed of the

consumer´s decision to withdraw from the contract.  The trader shall carry out the

reimbursement referred to in the first subparagraph using the same means of payment

as the consumer used for the initial transaction, unless the consumer has expressly

agreed otherwise and provided that the consumer does not incur fees as a result of

such reimbursement.

10. In case of withdraw from contract, subject to which is sale of goods, the seller may

withhold the reimbursement until he has received the goods back, or until the

consumer has supplied evidence of having sent back the goods, whichever is the

earliest, unless the seller has offered to collect the goods himself.

11. The seller shall not be required to reimburse the supplementary costs, if the consumer

has expressly opted for a type of delivery other than the least expensive type of

standard delivery offered by the trader.

12. In case of withdrawal from the contract the consumer shall pay the costs for returning

goods to seller and in case of long distance contract also the costs for returning goods

that considering the nature of goods can not be delivered by post.

13. Seller reserves the right to not accept the goods that is deliverd to him that required to

pay for delivery.

14. Withdrawal from the contract by buyer entrepreneur is govern in compliance to

Commertial Code.

15. The seller is entitled to withdraw from contract in case he is not able to deliver the

goods to buyer, mainly due to sell out or unavailability of goods.

 

  1. The seller is entitled to withdraw from contract in case he is not able to deliver the goods to buyer, mainly due to sell out or unavailability of goods.
  1. Categories
  2. Brands